| | Another complaint...
I am irritated by a customer today..he is irritating...
blah blah blah...(this is a very brief summary coz i am very exhausted by him)
Customer: How come take away a shopping point need to add money?
Gina: If you want to take up this tour, you have to comply with all the places in the itinerary.
Customer: I wanted a private tour.
Gina: Yes, even private tour package will have shoppings.
Customer: Yes but I wanted free and easy!!
Gina: You mean you told her you want free and easy ? (points to colleague)
Customer: Yes...i told her i want free and easy..
Gina: hm...by free and easy, it means you only want hotel, transfer, tickets, is that so?
Customer: There is no tour meh?
Gina: No if you want free and easy.
Customer: No way..that is ridiculous..i want a free and easy private tour, with a private car and tour guide and i can go anywhere i want.
Gina: that is different. That is not called free and easy. That is a private vip tour where you specify you do not want any shopping and fixed itinerary. and the price will be very high
Customer: That is what i want. I dun want any shopping. I have been to many many places already. don;t tell me you cannot do it. and you didnt state that there will be shopping in this iti!
Gina: (totally exhuasted..), this is a brief itinerary where we highlight to customers on the places of interest they will be heading to.
Customer: then you didnt tell me there is shopping (my colleague did)
Gina: we will show u in the final confirmation after the tour is arranged and confirmed. This is just a flyer for people to take.
Customer: well..if you didnt write here that there are shopping..then you cannot tell me there will be shopping! (as i said...already told him but he denied)
Gina: well...it is impossible to write down every single details in that itinerary. Like i cant write where to have lunch, which restaurant, where, etc (in my heart i am thinking...fine...then i only wrote meals provided...it can be just rice and egg every meal right??)
Customer: Ok fine. i will take that...just dun wanna argue...then you tell me if i can fly domestic from Lijiang back to Kunming?
Gina: Why do you want to do that? you can fly straight from Shangrila to Kunming.
Customer: It is much cheaper to fly from Lijiang! anyway, you can do that right? since you are supposed to send me back to Kunming back car, why not just stop at Lijiang and let me take my flight back.
Gina: It is not possible as it is not in the itinerary
Customer: I tell you..this is possible! why not? you know i can take you to CASE, post on internet that you are doing business wrong!!! I get what i see. and it is NOT ABOUT THE MONEY...i travelled so much!
Gina: (totally wanna faint...like i am scared of CASE..i am not even afraid if he send me lawyer letter...wtf) i know..however i cant do that. why don't you just fly from Shangarila? It is S$225.
Customer: I want to fly from Lijiang, it is only about S$140.
Gina: fine..let me check for you...(to think he claimed that he has been to MANY PLACES like USA/EUROPE, trying to sound rich and use english....walau...only 80 bucks difference..plus...look down)
Gina: are you sure you want to do that? it will be a 5hr car ride from Shangrila to Lijiang and by then, almost another day gone..
Customer: yes la..why not. then you don't tell me your tour is fixed time..(he think he is taking the VIP tour)
Gina: ...
Customer: you know last time i went Grand Canyon..the guide told me we have 30mins to take photos...i scold him! i told him i want 2 hours...or even if i wanna stay until next day you can do nothing!! then i made all other customers do that and we all stayed for 2 hours...
Gina: ... (i understand when guests want to stay longer...but you cannot be too much. some people want to take the cheapest cheapest tour and expect it to be VIP...)
Customer just blah blah blah..he loves to talk...so in the end, i agreed with everything he said...even though i know my profit cannot cover. you know why? i already told him from the start that tour will only be confirmed after i get confirmation from my suppliers and hotels in China. So i decided tomorrow i will just tell him that there are no more hotel. Fuck him!
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| | Posted 3/25/2009 7:18 PM - 20 Views - 2 eProps - 1 Comment
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